Returns & Exchanges

We appreciate your business and we make every effort to ensure that you are completely satisfied with your purchase.

We have found that most returns can be avoided by proper measurement. We have a sizing chart to guide you. If you are not sure of the right size, please let us help you.

Return & Exchange Policy  

We will gladly accept returns of new, hair free, unused merchandise that is in its original packaging with tags attached. 

Returns of qualified products are accepted within 14 calendar days after receiving your order. Refunds are issued within 3-4 days when we receive the merchandise. Returns must be in original condition (no pets' hair) with tags attached. Customer is responsible for shipping costs. Please contact us for instructions.

Exchange of unused merchandise is accepted within 30 days of receiving your order. The buyer is responsible for the shipping costs. 

Exceptions/Non-Returnable Items

Gift cards, sales discounts including flash sales, custom orders, personalized items,, beanies, neck gaiters, masks, and other items as noted on the listing are FINAL Sale, and not eligible for refund or exchange.  Sorry, no exceptions are made.

Shipping Errors & Damaged Products

Each item is individually wrapped and packaged with the utmost care as quickly as we can. In the unlikely event that we process an order incorrectly or you received a damaged or defective item (that is not shipping damage), we will gladly replace it or accept it for a full refund at our expense within 7 days of your receipt of the product. To arrange the replacement of your merchandise, please email our customer service team at info@louiedecoton.com.

For any shipping issues, damages, lost, stolen or didn't receive your package, you should file a claim with the US Postal Service.  We have no responsibility once the package is in the possession of USPS.

Gift Return

If you have been gifted Louie de Coton merchandise and would like to return it, we ask that you please return the item(s) following our Return Policy. Rest assured, the individual who purchased your original gift will not be notified of the return. For assistance in processing your gift return, please email our customer service team.

Thank you for your business and we look forward to serve you. If you have any questions please email us at info@louiedecoton.com

Happy Exploring!

Louie de Coton pack